Responsible Gaming

Responsible Gaming  

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What is Responsible Gambling and how does this affect me?

Responsible Gambling is a system within the casino industry that relies on social responsibility initiatives to promote awareness of the harms associated with gambling, such as the risks of gambling and addiction.

The goal of our Responsible Gaming Team here at Yeti Casino is to safeguard our customers, whilst doing our very best to ensure their experience remains as stress free and fun as possible. Part of this is achieved by opening up a free-flowing chain of communication between our Team and yourself which is solely based on your needs as an individual, whether you consider them to be trivial or life altering, we're here to support you.

If you’d like to know where you place on the spectrum of gambling risk, you can take a free test that grants you complete anonymity and takes no more than a few minutes, please click here:

Swedish Self-Assessment: https://stodlinjen.se/#!/spelberoende-test-pgsi 

United Kingdom Self-Assessment: https://gamtest.se/v3/gamcare 

Alternatively, you can scroll down to take our manual test which is titled “Manual Self-Assessment to establish potential Risk Level” for which you do not need to leave this browsing page.

What to expect from the Responsible Gambling Team when we reach out to you?

Hopefully our introduction has given you a good idea of what we do and more importantly; why we do it.

Most often you'll find our Team have sent across a friendly email introducing themselves and our department, this is followed by a couple of questions such as:

- "How do you feel about your current level of activity?"
- "Has Covid impacted your gambling over the past year?"
- "Do you have a budget in mind whilst gambling and could you share this budget with us?"

If the last question mentioned (having a budget) is not something you've previously thought about whilst gambling, we'd encourage you to take a moment to familiarise yourself with your Discretionary Income and to use this as a metric for your gambling budget going forward. (Discretionary Income is the money that you have left over from your Stable Income after all of your monthly outgoings such as; rent, mortgages, utilities and so on have been taken care of).

The main benefit to our Team being familiar with your budget is that because we monitor all of our customers' accounts on a day-to-day basis, we can keep a keen eye out for any "out of character" activity, this in turn will help to protect you against untenable losses.

We may also reach out to you to ask for updated or additional documentation after the Enhanced Due Diligence process, this may be because the documents you previously provided are somewhat outdated or we’re simply reviewing how your budget could impact you in the long-run when compared with your Discretionary Income, as your safety and well-being is our priority above all else.

What is a Responsible Gambling threshold?

Responsible Gambling thresholds are a system that we have set in place to alert us when any pre-set triggers have been reached, these range from the number of deposits you've made over a 24-hour period (and if any of these deposits have failed), right the way through to how long you've been gambling in a single sitting.

It is likely that your account will appear on one these reports over time and more often than not these alerts are responsible for our initial interaction with you, so if you’ve received an email from our Team, it's little more than us checking to ensure you’re keeping well and the Responsible Gaming Team getting to know our customers so that we can better tailor your experience with us according to your individual needs.

We can whole heartedly appreciate that some of the questions we ask (particularly the documents we request) may feel somewhat intrusive and for your peace of mind below are a couple of links directly from our Governing Bodies website (The Gambling Commission) addressing the topic at hand:

https://www.gamblingcommission.gov.uk/strategy/raising-standards-for-consumers-compliance-and-enforcement-report-2019-20 

https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/customer-interaction-formal-guidance-for-remote-gambling-operators 

My Enhanced Due Diligence documents have been accepted, why are you reaching out to me again asking me for more documents?

All of our customers are required to verify their identity upon request and will later be subject to our Enhanced Due Diligence process (our Verification and Enhanced Due Diligence processes are separate to one another; for any queries you may have on this topic our fantastic Customer Support Team are on hand to help via Live Chat or call). These processes have little integration with our Team until the Enhanced Due Diligence process has been completed, at which time you'll likely hear from us and here's why;

Upon approval of your Enhanced Due Diligence documentation (by our Verification & Anti Money Laundering Team) it is then referred to our Team here at the Responsible Gambling department and an "Affordability Review" will be conducted by a member of the Responsible Gaming Team. During this process we take into account a variety of factors such as your stable income (whether or not you have a stable source of income), savings and any potential repayments being made at the time of this review to determine an approximate figure which is known as your "Discretionary Income".

Discretionary Income is the volume of money that you have left over from your Stable Income after all of your monthly outgoings such as rent and utilities have been taken care of. This money is then within your discretion to spend as you please now that your main priorities have been addressed. As remarked by the UK Gambling Commission “Most people would consider it harmful if they were spending a significant amount of their discretionary income on gambling.” and we here at Yeti Casino would equally advise against using the best part of your Discretionary Income for gambling.

You'll receive an email from us where we'll check in with you to query the accuracy of our Discretionary Income review, at which time additional documentation may be requested should you disclose a budget which exceeds this volume. The reason for such a request is to ensure evidence of affordability, that you are playing within your means and that the money you spend on our site does not have the opportunity to negatively impact you, be that short or long term.

Once we've had the opportunity to discuss our findings with you, we will set a Deposit Limit in place to accurately reflect your Discretionary Income. This safeguarding measure provides a level of security for your gambling here to remain a fun & carefree source of entertainment.

What happens with my data & in the instance I do not want to provide the documents you are asking me for?

The following link provides in depth detail regarding the information that we request from you and how your data is handled: https://www.yeticasino.com/en/privacy-policy

If you would like more information regarding our Data Protection compliance and processes our Data Protection Officer’s information is detailed within the link provided above, they’ll be more than happy to assist you with any questions you may have on the topic.

Please note, that we will only ever request documentation that we are permitted to ask for by our governing bodies (UK Gambling Commission, Swedish Gambling Authority and Malta Gaming Authority) as necessary to ensure our casino operates within each jurisdiction in compliance with social responsibility regulations.

Our Team may intermittently reach out to you to request or update the documentation we currently hold (such as Bank Statements, Tax Returns and/ or Payslips) and if they are not provided within a fortnight of said request, we may be required to restrict your account as a measure of safeguarding. All cases are handled independently and as such the restrictions set in place will vary between each of our customers. Outcomes can range from our Team setting a Deposit Limit in place to reflect the average income based data gathered from The Office of National Statistics, right through to disabling your ability to deposit until we’re able to get in touch with you.

If you do not feel as though your questions have been sufficiently answered here, we encourage and welcome you to email us (safergambling@yeticasino.com) our Team is more than happy to answer any additional questions you may have until you feel comfortable and feel well informed.

What do we do to promote Responsible Gambling?

Our Responsible Gambling Team here at Yeti Casino look after all of the casinos that fall under the L&L Europe LTD brand, you may be familiar with or even registered at some of our sister sites already!

Our Responsible Gaming Team love what we do and we do it with dedication. Our sole purpose within this casino is to get to know you, your needs as an individual whilst using our services, and doing our utmost to help ensure that you don't play beyond your means.

We're a lucky bunch who get to work during office hours, but don't worry our brilliant Customer Support Team have all been given extensive training on how to help and support you; 24 hours of the day, 7 days a week, if ever we're not around.

In addition to having support available 24/7, we have some fantastic monitoring systems actively working in the background which generate daily reports for our Team to manually review every day, these vary from letting us know if you've reached a certain threshold or if you have hit one of our Responsible Gambling triggers (the latter ranges from the number of deposits you've made over a 24-hour period, right the way through to how long you've been gambling in a single sitting).

Upon registration you'll have immediate access to our fantastic Responsible Gambling Tools and we highly recommend that you familiarise yourself with them!

We’ve taken the time to ensure that our site is user friendly so that our Responsible Gaming Tools can easily be found once logged into your account; (Select the tab at the top right-hand side where your account name is written, followed by "Go to My Account". Then along the left-hand side, the second option from the bottom you'll see "Responsible Gaming" where you can choose from a variety of tools available to use at your discretion).

What Responsible Gambling Tools do Yeti Casino offer to help keep me protected and how do I find out the right limit for me?

When your account is up and running, you’ll find some pre-set limits in place which are solely there so that you can change them to suit your individual needs (we do not recommend that you keep pre-set limits in place as they may allow for untenable losses to take place), we’d highly recommend doing this upon registration to prevent any untenable losses from the “get-go”.

If you're unsure what your budget is or how to calculate this, a great place to start is by establishing your Discretionary Income. This is the amount of money that you have left over from your Stable Income after all of your monthly outgoings have been taken care of i.e. Bills, mortgage, rent, utilities and so on.

Once you're familiar with your Discretionary Income you can then calculate what a sensible, sustainable and conservative limit would be for yourself. A very important factor to bear in mind is that from time to time we can have unexpected costs creep up on us. We want you to be able to come away from our site still being able to comfortably accommodate such instances.

Please keep in mind that gambling should only be treated as a source of entertainment and not a source of income. You should only ever play with money that you can comfortably afford to lose.

Here at Yeti Casino, we offer you the following limits to help keep your gambling fun, safe, and controlled:

Deposit Limit: This is the most popular limit that we offer, and we recommend setting this solely based on your Discretionary Income, to ensure you do not make any unaffordable deposits.

Time Limit: This limit operates on a 24-hour period and will allow you to cap the amount of time you are able to spend on our site. For example, should you wish to spend no more than an hour on our site, this limit will prevent game-play once an hour has passed.

Bet Limit: This limit will take into account all of the bets you have placed throughout each of the games we offer. Once the limit is in place and the set amount has been reached, you will be prevented from placing any further bets. For instance, if you've decided on and set in place a daily Bet Limit for £/€/kr100.00 and have played £/€/kr60.00 so far, you'll be able to make no more than another £/€/kr40.00 worth of bets for today.

Loss Limit: A Loss Limit is another popular and beloved tool we offer which pairs well with a Deposit Limit. This limit will not impact your ability to deposit and play whilst you're winning but instead directly manages the amount of money that you are able to lose on a Daily, Weekly or Monthly basis. For example, if you have a Loss Limit of £/€/kr300.00 a month in place and have lost £/€/kr200.00 over the past week, for the remainder of that month you'll be permitted to lose no more than an additional £/€/kr100.00 of your own money deposited.

Once you have reached your limit, our automated system will prevent any further activity on the account until the limit has reset, which is dependent on the date it was created and the period of time your limit is set to cover (Daily, Weekly or Monthly).

Reality Check

A Reality Check will pop up on your screen after 15, 30, or 60 minutes of continuous gameplay. When you register an account at our casino this (pop-up time) is one of the things that you’ll need to set up to get the ball rolling.

It will detail some very insightful information, its purpose is to draw your attention to your current level of activity; such as how long you've been online, the bets you've placed throughout this session, as well as your recent losses and/ or winnings.

Based on this you can make an educated decision on how you respond to our pop-up which asks you if you'd like to carry on playing or to take a break.

Timeouts and Self Exclusions (including national registry)

These are two of the most important tools that we offer to you so that you can keep yourself protected and your gambling in control. Though their basic purpose is to allow you to take a break from gambling at your discretion for a fixed period of time, their overall functions are vastly different to one another.

A Time Out is useful should you plan for a short-term break and still wish to access your account. It will keep you from receiving marketing and if you wish to cancel a Time Out prior to the date it is due to end then you’ll also benefit from a 24 hour cool down period before you can access your account again so that you have ample time to reflect on this decision.

Another example of a useful way to utilise the Time Out tool would be if you currently have a pending withdrawal in place, but since you requested that withdrawal you’ve been lucky enough to have had another fantastic win that you’d like to preserve. Therefore, whilst you're patiently waiting for your pending withdrawal to be paid out to you, your new winnings are currently sat in your casino account balance available for you to gamble with. If you’d like to protect this money by making sure you don't gamble it whilst your current withdrawal is pending; you can simply set yourself a Time Out for a few days whilst our fantastic Payments Team get your withdrawal sent out to you.

A Self-Exclusion is a more conclusive break from gambling wherein you will not be permitted access to your account, or any casino sites run by L&L Europe, for a period from 6 months up to 5 years depending on the chosen and applied exclusion period. Make your Self-Exclusion quickly through your Account page where you can choose the exclusion timeframe yourself and have it active immediately. Alternatively, try our customer service team on email, live chat, or phone who can also set this up for you. Rest assured, should you have any pending withdrawals or account balances at the time of Self Excluding they will not be lost and our Customer Support Team will guide you through the process of having this paid out to you.

The Self Exclusion option is a wonderful tool that allows you to reclaim control. It grants you ample time to recover your losses and in times where you may be in the midst of experiencing an unfortunate life event. During a Self-Exclusion all marketing materials from us will be halted and you will not be able to login, deposit, or play.

When setting a Self-Exclusion, please look into making a similar exclusion at other operators where you have an Account and at your national registry. GAMSTOP & SPELPAUS allow you to put controls in place to restrict your online gambling activities. You will be prevented from using gambling websites and apps run by companies licensed in Great Britain (Gamstop) and Sweden (Spelpaus), for a period of your choosing. 

For customers from the UK, Gamstop: https://www.gamstop.co.uk/ 

For customers from Sweden, Spelpaus: https://www.spelpaus.se/ 

Signs of problem gambling & How to stay safe

Staying safe online:

Our governing body have put together a truly helpful and in-depth segment on ways to stay safe whilst you’re gambling, though they cover a variety of grounds, they are straight to the point and broken down into separate categories making it user friendly to navigate:

https://www.gamblingcommission.gov.uk/public-and-players/guide/ways-to-stay-safe-when-gambling/ 

Signs of problem gambling:

There are a variety of signs which can help you to determine whether or not you are likely to have a problem with gambling, we’ve gone ahead and detailed some of these for you.

- Gambling beyond your means
- Experiencing financial strain/ difficulties as a result of your gambling
- Avoiding social interaction & duties, such as visiting family or even attending work
- Feelings of frustration, anger, or anxiety when unable to continue playing
- Chasing your losses, feeling a sense of urgency to recover lost deposits & bets
- Gambling as a means of comfort to escape the unpleasantries of life
- Lying about the amount of money or time that you have spent gambling
- Hiding your gambling from friends, family and loved ones
- Lying, borrowing, stealing, or committing fraud to pull money together to use for gambling
- Being reluctant to spend your Discretionary Income on anything outside of gambling
- Feelings of shame, anxiety, depression and/ or even suicidal ideation

Manual Self-Assessment to establish potential Risk Level

The following self-test is based on the Problem Gambling Severity Index (PGSI) which is a standardized metric used to measure an individual's potential risk level whilst gambling.

Remember it’s important that you take as much time as you need to reflect on each question and answer as honestly as you can, this will give you the most accurate scoring.

Please use the following points system when answering each question, it may be helpful for you to write your scores down as you’re going along so that you can add your points up at the end of the test.

Never (score: 0) | Rarely (score: 1) | Sometimes (score: 1) | Often (score: 2) | Always (score: 3)

1) Have you spent more money on gambling than you could truthfully afford to lose?
2) Have you felt the need to gamble with larger amounts of money to get the same feeling of excitement?
3) Have you gone back on another day to try to win back the money you lost?
4) Have you borrowed money or sold anything to gamble?
5) Have you felt that you might have a problem with gambling?
6) Have people criticised your betting or told you that you had a gambling problem, whether or not you thought it was true?
7) Have you felt guilty about the way you gamble or what happens when you gamble?
8) Has gambling caused you any health problems, including stress or anxiety?
9) Has your gambling caused any financial problems for you or your household?

Now that you’ve answered each of the test questions, you can add up your points and review your score below:

Non-problem gambler - Score: 0
Low-risk gambler - Score: 1–2
Moderate-risk gambler - Score: 3–7
Problem gambler - Score: 8 or above

What do I do if I scored moderate to high in either risk assessment and/ or recognise signs of potential gambling problems within myself?

We care about all of our customers and have taken the time to familiarise ourselves with support groups all around the world.

If you have any reason to believe that you're at risk (including those of you who may have scored moderately to highly in our Gambling Risk Assessments) please take a moment to review these wonderful support groups and treat yourself with the same kindness you would a loved one by taking that first step to recovery:

UNITED KINGDOM:
https://www.gamcare.org.uk/ 
GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

https://www.gamblersanonymous.org.uk/ 
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.

https://www.cnwl.nhs.uk/cnwl-national-problem-gambling-clinic/ 
The National Problem Gambling Clinic is part of the National Gambling Treatment Service and is jointly commissioned by GambleAware and NHS England. The system includes other providers such as The Northern Gambling Service, GamCare and The Gordon Moody Association.

IRELAND:
https://www.gamblingtherapy.org/en/gamble-aware-ireland 
https://www.problemgambling.ie/ 
https://www.gamblersanonymous.ie/ 

SWEDEN:
https://www.ga-sverige.se/ 
https://www.stodlinjen.se/ 
https://www.spelberoende.se/ 

SOUTH AFRICA:
https://responsiblegambling.org.za/ 
https://twinriversrehab.co.za/gambling-addiction/ 
https://www.recoverydirect.co.za/gambling-addiction-help/ 

REST OF WORLD:
https://www.gamblingtherapy.org/ 

Blocking payments

You can further protect yourself from the risks and implications of problem gambling by restricting your ability to deposit on gambling sites using the following links:

https://betblocker.org/ 

https://www.gamblingcommission.gov.uk/public-and-players/page/i-want-to-know-how-to-block-gambling-transactions/ 

Underage gambling and blocking software

It is against the law for any individual who is under the age of 18 to gamble.

We here at L&L Europe Limited place great importance and take pride in our responsibilities in this regard.

Upon registration all customers are subject to a security check to ensure the information input is legally compliant and the information provided "checks out".

Anybody under the age of 18 found to be using our site will subsequently have their winnings forfeited and may be reported to the appropriate authorities due to fraudulent activity.

There are a number of third-party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:

Net Nanny - Filtering software which protects children from inappropriate web content: https://www.netnanny.com/ 

GamBlock - Software which blocks access to gambling websites. A warning message will be displayed when a gambling site is detected and the browser will be shut down. This is also available for mobile and tablet: https://www.gamblock.com/ 

CYBERsitter - Filtering software allowing parents to add their own sites, allowing more customisation to what sites can be accessed: https://www.cybersitter.com/ 

GamBan – Gamban is our recommended third-party Specialist Gambling Blocking Software. It is designed to protect people who have gambling addictions, and as such it is very robust and takes a multi-layered approach to protecting your device from accessing gambling content. Installing Gamban on your devices is easy, quick and they offer live support. In addition to this it is also difficult to bypass and uninstall which is great to ensure users are protected when they have a moment of weakness. It’s available on all devices and blocks access to gambling sites across all browsers, it also blocks gambling apps. You can download Gamban and explore additional benefits by visiting their webpage: https://gamban.com/